World-Class Support & Service

We don't just sell machines; we build lasting partnerships. Our dedicated team ensures your packaging line runs at peak efficiency 24/7.

Comprehensive Service Solutions

From installation to lifetime support, we cover every aspect of your machine's lifecycle.

Installation & Setup

Our engineers handle the complete installation and commissioning process, ensuring your machine is calibrated perfectly for your specific product and pouch dimensions.

Operator Training

We provide hands-on training for your operators, covering machine functions, safety protocols, and basic troubleshooting to empower your team.

Preventive Maintenance

Avoid unexpected downtime with our scheduled maintenance visits. We inspect, clean, and tune your machines to keep them running like new.

Genuine Spares

We maintain a stock of critical spare parts for immediate dispatch. Using genuine parts ensures longevity and reliable performance.

24/7 Tech Support

Our technical support team is available via phone and video call to resolve minor issues instantly, minimizing production halts.

Retrofit & Upgrades

Modernize your older machines with the latest PLC controls, servo systems, and safety features to improve efficiency without buying new.

How We Serve You

1. Report

Contact us via phone or email to report an issue.

2. Diagnose

Our experts analyze the problem remotely or on-site.

3. Resolve

We fix the issue utilizing genuine parts & expertise.

4. Verify

Test run to ensure the problem is completely solved.

Annual Maintenance Contracts (AMC)

Secure your production with our AMC plans. We offer tailored packages that take the headache out of machine maintenance.

  • Priority breakdown support
  • Scheduled preventive maintenance visits
  • Discounts on spare parts
  • Comprehensive performance reports
  • Free operator refresher training
Enquire About AMC

Peace of Mind Guaranteed

Let us handle the machines while you focus on growing your business.

Service FAQs

What is the response time for a breakdown?
We typically respond within 2-4 hours for remote support. For on-site visits, we aim to reach within 24-48 hours depending on the location.
Do you offer service for machines not manufactured by AB Packk?
Yes, we can provide retrofitting and maintenance services for third-party packaging machines, subject to an initial inspection.
Are spare parts covered under AMC?
Standard AMC plans cover service labor only. However, we offer comprehensive plans that can include critical consumables and parts upon request.
How do I book a service visit?
You can book a visit by calling our support hotline or by filling out the "Service Request" form on our contact page.

Ready to Optimize Your Packaging Line?

Contact us today to discuss your service needs or to schedule a maintenance visit.

Contact Support Team